ACCOUNT · MUSiKON
Account Deletion Request
You may request deletion of your MUSiKON account and the personal data associated with it. MUSiKON is provided by Musikon Co., Ltd. You can submit a request on this page even if you no longer have the app installed or cannot sign in.
App details
- App name
- MUSiKON
- Developer
- Musikon Co., Ltd.
- Package name
- kr.musikon.player
1. Delete from within the app
If you are signed in to the MUSiKON app, you can delete your account directly in the app.
- Open the MUSiKON app›
- Settings›
- My Info›
- Delete account
Once you complete the flow, your account and its data are deleted and cannot be recovered.
2. Request deletion on the web
If you cannot access the app, submit the form below and we will process your request after verifying your identity. Please enter the exact email address you registered with.
3. Data that is deleted
Once deletion is complete, the following data is destroyed in a manner that makes recovery impossible.
- Account information: email account, password, nickname
- Profile and in-app activity: album and photocard usage records, library, and settings
- Device information: unique device ID, device model name, OS and OS version, service version, language, country or region of residence, and time zone
- Optional information you provided: mobile phone number, address, and location information
- Automatically generated information such as service usage records, access logs, and access IP information
- Marketing and event consent history
Deleted accounts and data cannot be restored. Registering again with the same email address does not recover your previous data.
4. Data that is retained, and for how long
Even after your account is deleted, the information below is retained for the period required by applicable Korean law. It is stored and managed separately from other personal information, is not used for any purpose beyond what the law requires, and is destroyed without delay once the retention period ends.
| Legal basis | Retention period | Items |
|---|---|---|
| Act on Consumer Protection in Electronic Commerce, etc. | 6 months | Identity of transaction parties, records on labeling/advertising, etc. |
| 5 years | Identity of transaction parties, records on contracts or withdrawal of subscription, etc. | |
| 5 years | Identity of transaction parties, records on payment and supply of goods, etc. | |
| 3 years | Identity of transaction parties, records on consumer complaints or dispute handling, etc. | |
| Protection of Communications Secrets Act | 3 months | Website visit records, etc. |
Accounts with no payment history are not subject to the retention above — all data is destroyed when the account is deleted. One exception: to prevent immediate re-registration with the same email address or nickname, a withdrawal record (email and nickname) is kept for about one month after deletion and is then removed automatically.
5. Process and timeline
- Request received — in-app deletion is processed immediately; web requests are received when you submit the form.
- Identity verification — for web requests, our team contacts you at the registered email address to verify that the request is yours.
- Deletion — once verified, we destroy the account and its data within 10 business days of receipt and notify you of the result.
6. Contact
If you have any questions about account deletion, please contact us.
- Customer Service
- cs@musikon.kr
- Privacy
- privacy@musikon.kr
This notice is effective as of July 28, 2026.